Keeping Clients | CBA Law

Quick Links

It isn't easy to find a client. It is easy to LOSE one though. Take a look around and grab some tips on keeping clients happy - and coming back.

Whitepapers and Resources

NEW! Working with Clients Who Like to DIY NEW! 8 Things Killing Your Law Firm: Principles of Lean Six Sigma Improving Client Communications Email Etiquette Checklist

Videos

Keeping Clients Happy and Coming Back for More - Defining Value in your Law Firm Get Things Done - Building Effective and Accountable Teams YourBusiness - Process Mapping Thought Leadership: 5 Lessons for Lawyers to Live a Happier Life

Articles

From Carrier Pigeons to Client Outreach: The Strategy Behind our Communications How to Be an Excellent Lawyer - And a Darn Good Human Being Integrity Let’s Put the Counselor Back in “Attorney and Counselor at Law”Practically Speaking: Common Sense Tips for Client Communication The Role of Lawyers as Educator The Social Media Dilemma: Should Lawyers be "Friends"?What to Do When a Disgruntled Client Calls? The First Steps of a Legal Malpractice Case

Practice Management Center: Topic Areas

Opening or Closing a Law Firm Client Development Documents Technology Money Management Software Comparison Charts Learning Library (Substantive Law Videos)